Define data ownership, access, authentication, segregation, privacy, payment security, retention, backups, logs, and third-party support rights.
AI
U.S.-based · Global reach
AI Governance
AI can improve analysis, documentation, training, forecasting, marketing, and administrative work, but unmanaged use creates privacy, accuracy, intellectual-property, employment, and decision risks. Cole helps select appropriate use cases, define approved tools, protect sensitive data, require human review, document accountability, and train teams to use AI responsibly in hospitality operations.
What this work is designed to deliverUseful AI adoption with practical safeguards, clear ownership, and human judgment retained where it matters.
Discuss this capability How we help
Senior expertise.
Practical execution.
We inventory current and proposed uses before defining risk tiers, approved tools, prohibited data, review requirements, retention rules, and accountable owners. Pilot use cases are measured for value and failure modes, then supported with employee guidance and periodic review as models, vendors, laws, and business needs change.
Our operating approachNo seagull management. We can enter at the diagnostic, planning, implementation, stabilization, or ongoing-advisory stage—and remain accountable through execution, adoption, and a sustainable handoff.
Inventory current and proposed AI uses across analysis, HR, scheduling, training, marketing, customer service, finance, safety, and operations.
Classify use cases by data sensitivity, decision impact, accuracy risk, legal exposure, customer effect, and required human review.
Define approved tools, prohibited information, accounts, access, prompts, outputs, retention, vendors, intellectual property, and disclosure rules.
Protect personal, employee, customer, payment, health, confidential, copyrighted, and commercially sensitive information.
Test accuracy, bias, hallucination, explainability, security, accessibility, failure modes, and escalation before operational use.
Train users, document accountability, monitor value and incidents, review vendors, and refresh policy as technology and regulation change.
Details that protect the work
What clients cannot afford to discover too late.
Requirements vary by jurisdiction and operating model. We identify the dependencies early, assign ownership, maintain the evidence, and coordinate licensed specialists wherever professional authority is required.
Review PCI responsibilities, employee and customer data, incident notification, acceptable use, vendor security, and contract exit provisions.
Test integrations, reconciliations, error handling, outages, offline operation, recovery, release approval, rollback, and business continuity.
Document human review, change control, permissions, periodic access reviews, training, incident response, and evidence retention.
When to bring us in
Before a decision.
During a transition.
When performance slips.
Build or launch
Get the structure, economics, people, systems, and controls right before opening or expansion.
Fix or stabilize
Step into an urgent gap, stop leakage, restore accountability, and protect the business.
Improve or grow
Strengthen the operating platform before scaling, transacting, refinancing, or adding leadership.
Flexible engagement
Focused project
A defined issue, deliverable, timeline, and implementation plan.
Fractional leadership
Hands-on senior ownership without adding a permanent full-time executive.
Ongoing advisory
Regular operating review, decision support, accountability, and governance.
Step in where it matters