Map health-code, certified-manager, food-handler, allergen, illness-reporting, sanitation, pest, water, waste, and inspection requirements.
Controls
U.S.-based · Global reach
Quality Assurance
Quality must be defined, observed, measured, corrected, and reinforced. Cole builds standards for product, service, cleanliness, readiness, documentation, and brand execution; develops inspections and scoring; identifies recurring causes; and creates a corrective-action process that moves quality assurance from occasional auditing into daily management practice.
What this work is designed to deliverConsistent guest and product standards with visible ownership and timely correction.
Discuss this capability How we help
Senior expertise.
Practical execution.
We define what acceptable performance looks like at the point of work, choose a small set of observable measures, and distinguish isolated defects from recurring system failures. Review results feed a closed corrective-action process with owners, due dates, verification, and trend analysis rather than producing scores with no operational response.
Our operating approachNo seagull management. We can enter at the diagnostic, planning, implementation, stabilization, or ongoing-advisory stage—and remain accountable through execution, adoption, and a sustainable handoff.
Define observable standards for product, service, cleanliness, readiness, documentation, equipment, brand execution, and customer recovery.
Build risk-based inspections, sampling, scoring, evidence, calibration, frequency, escalation, and independent-verification rules.
Integrate health-code, HACCP, allergen, sanitation, safety, licensing, brand, customer, and contractual requirements into one control view.
Distinguish isolated defects from recurring system causes using trend, Pareto, root-cause, complaint, return, and incident analysis.
Create corrective and preventive actions with owners, deadlines, verification, closure evidence, retraining, and consequence management.
Report leading and lagging measures to site, regional, executive, client, franchisor, or board stakeholders without audit theater.
Details that protect the work
What clients cannot afford to discover too late.
Requirements vary by jurisdiction and operating model. We identify the dependencies early, assign ownership, maintain the evidence, and coordinate licensed specialists wherever professional authority is required.
Identify HACCP plans, variances, specialized-process approvals, critical limits, corrective actions, verification, and record retention.
Protect traceability, approved suppliers, recalls, temperature control, cross-contamination, chemical control, labels, claims, and consumer advisories.
Connect food safety with equipment, facilities, training, staffing, maintenance, emergency plans, licensing, insurance, and customer communication.
When to bring us in
Before a decision.
During a transition.
When performance slips.
Build or launch
Get the structure, economics, people, systems, and controls right before opening or expansion.
Fix or stabilize
Step into an urgent gap, stop leakage, restore accountability, and protect the business.
Improve or grow
Strengthen the operating platform before scaling, transacting, refinancing, or adding leadership.
Flexible engagement
Focused project
A defined issue, deliverable, timeline, and implementation plan.
Fractional leadership
Hands-on senior ownership without adding a permanent full-time executive.
Ongoing advisory
Regular operating review, decision support, accountability, and governance.
Step in where it matters